FAQS
General FAQ
Generally, the process of posting your handbag to the website takes 2-4 days. Before your item is listed on our website, it will be subject to our authentication process, which is referenced below, and, depending on the item’s condition, it may need to be serviced.
1. Once we receive your item, the authentication team will review it and advise you if it will be provisionally accepted for consignment. If your item is provisionally accepted, we will provide you with a provisional price range. Please note that Luxury GoRound has the right to reject your item (if it does not match the photos provided or if we are unable to authenticate it) once it has been received. If your item is rejected at this stage, it will have to be returned to you at your own cost.
2. Next, we will agree to the price range offered. We obviously want to achieve a good return for the item for both of us, but we also want to succeed in selling it. So, it is important to strike the right balance with valuing the item.
If you are on the hunt for a special handbag, you can sign up for our Wishlist in your client account.
Our team reviews the Wishlist submissions daily. We will keep the items in mind while sourcing new handbags to add to our collection. If you really want the bag ASAP, we offer an additional service through our BagCierge that can attempt to locate your dream bag. There is a fee for the BagCierge service. Please contact the BagCierge at shop@luxurygoround.com for more information and to let us know which handbag you are searching for.
Payment FAQ
Ordering And Delivery FAQ
Selling With Us FAQ
If we purchase your item(s), we will respond to your online submission with a price quote.
If you are happy with the pricing, you can access your account and select a shipping label and forward your item(s) to our offices. Once received, we will review the condition and proceed to our in-house authentication process. Authentication takes two to four business days. Please note that the prices are subject to change upon in-person inspection, and purchasing is not final until after our authentication team conducts a thorough inspection.