custom-faq

Yes, at Luxury GoRound, each handbag undergoes an extensive review and authentication process. We inspect every tiny detail (stitching, measurements, stamps, and other brand identity marks) to confirm the handbag is 100% authentic. We certify each item and provide our certificate of authenticity with each purchase. Our proprietary authentication process is multi-layered, scientific, technological, and comes with years of luxury experience which reassures you that your item is truly 100% authentic. If any handbag is determined not authentic by an industry-respected third-party authentication expert, we will refund 100% of your purchase price.

We are very aware of how the counterfeit markets have made buying authentic luxury goods difficult. However, our buying team purchases from the most well-respected sources and vetted consigners. Our team is trained to the highest standard of authentication and examines every item we list for sale. We issue our Certificate of Authenticity with every item we sell. This provides you with the ultimate assurance that your item is 100% authentic. We stand by our 100% money-back guarantee.

We sell preloved Hermes, Chanel, and Louis Vuitton handbags. We strive to only handpick handbags that are very good, near perfect, or store fresh.

Generally, the process of posting your handbag to the website takes 2-4 days. Before your item is listed on our website, it will be subject to our authentication process, which is referenced below, and, depending on the item’s condition, it may need to be serviced.

1. Once we receive your item, the authentication team will review it and advise you if it will be provisionally accepted for consignment. If your item is provisionally accepted, we will provide you with a provisional price range. Please note that Luxury GoRound has the right to reject your item (if it does not match the photos provided or if we are unable to authenticate it) once it has been received. If your item is rejected at this stage, it will have to be returned to you at your own cost.

2. Next, we will agree to the price range offered. We obviously want to achieve a good return for the item for both of us, but we also want to succeed in selling it. So, it is important to strike the right balance with valuing the item.

If you are on the hunt for a special handbag, you can sign up for our Wishlist in your client account.

Our team reviews the Wishlist submissions daily. We will keep the items in mind while sourcing new handbags to add to our collection. If you really want the bag ASAP, we offer an additional service through our BagCierge that can attempt to locate your dream bag. There is a fee for the BagCierge service. Please contact the BagCierge at shop@luxurygoround.com for more information and to let us know which handbag you are searching for.

An authorized credit card can make payments. We currently accept Visa, MasterCard, American Express, and PayPal.

You will be charged in your local currency depending on what country you have specified upon registration. The country entered for both the billing and shipping address must match in order for the purchase to be accepted.

No, ALL sales are final. We do not accept returns.

Unfortunately, due to the popularity of the handbags we sell, there are “fake” bags in the market that look real. This is why our authentication team, and our rigorous authentication process, along with our third-party authentication experts, are so critical to our business and why they are so skilled. Our first job is to never to acquire a “fake” handbag so that it is never sold to you. In the one-in-a-million chance that a “fake” makes it past our in-house and third-party authentication experts and the state-of-the-art technology system, Entrupy™, we will refund 100% of your purchase price.

Yes, we do offer express delivery; however, it will incur an extra fee.

At Luxury GoRound, we offer free standard ground domestic shipping.

You will get a delivery confirmation when your order is packed and shipped. The delivery confirmation contains a tracking code and the link where you can check the journey of your handbag. You may also track your delivery in your Luxury GoRound account.

Yes, you are solely responsible for the payment of all duties, import taxes, or any other fees. These additional fees are not included in the shipping cost, and we cannot provide estimates of what this amount may be for your order. Customs, duties, and taxes can vary widely, so please check with your local customs agency for more details before you place an order.

Our buying team carefully prices each item, considering the original retail value, condition, current market value, and other factors. Therefore, our rates are not typically negotiable. However, our buying team always wishes to provide you a fair price. We will try our best to ensure you get the best price for your items.

Our typical consignment agreement is for 60 days. After that, we can discuss whether you would like to take your item(s) back, lower the price, or keep it available for purchase at the original price.

No, we work together as a team to realize the best price for you for your preloved handbag. At the time of consignment, we may discuss your flexibility with reducing the selling price by 10%-15% if we believe it will result in a sale.

Our curators determine the pricing based on a combination of factors, including the original retail price, its current price on the resale market, its condition, and consumer desirability.

Please contact our buying team at shop@Luxurygoround.com to arrange shipping (at your cost) or a pick-up time.

If we purchase your item(s), we will respond to your online submission with a price quote.

If you are happy with the pricing, you can access your account and select a shipping label and forward your item(s) to our offices. Once received, we will review the condition and proceed to our in-house authentication process. Authentication takes two to four business days. Please note that the prices are subject to change upon in-person inspection, and purchasing is not final until after our authentication team conducts a thorough inspection.

Yes! Please email us at shop@luxurygoround.com to arrange a closet purchase appointment if you are in the Washington, D.C. metro area. We prefer to visit with you if you have 4 or more items you would like to consign and all items are new or in very good condition. We generally only purchase Hermes, Chanel, and Louis Vuitton handbags.